Abreast of choosing research you to offered that it, the new complaint try denied. The player away from Austria is actually implicated away from beginning numerous membership. We ended up rejecting the new ailment since the casino provided research help their claims. The ball player of Chile is actually experience issues completing account verification. The gamer away from Brazil would like to reopen the new gambling enterprise membership which had been closed as per her consult.

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The gamer from Chile considering documents to take and pass the newest KYC a month before, but the girl account was not verified yet. The fresh local casino responded and you will stated that they expected one more file to own verification to be done. Whilst the matter was solved, the brand new problem are ultimately denied. The gamer away from Brazil is worrying you to the withdrawal hasn’t been canned.

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She had generated effective distributions in the past together with enacted the fresh KYC verification. Despite our team’s perform to respond to the challenge, the player did not answer all of our texts, ultimately causing the brand new getting rejected of your own problem. The ball player out of Brazil had advertised a delay in their detachment demand of an on-line gambling enterprise, even with filed the mandatory confirmation data a couple of days past. We had told the player concerning the requirement for the brand new Understand Your Customer (KYC) procedure plus the time it might take to the casino to over it. We had suggested waiting for an extra few days to the casino to review the brand new files. Although not, the ball player failed to address subsequent communication, which added us to refuse the newest problem because of not enough opinions.

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The fresh Grievances Team acknowledged the brand new player’s anger regarding your harmony screen but clarified that casino’s strategies didn’t breach people terms or conditions. For that reason, the brand new complaint is signed since the no more guidance was provided. The gamer out of Hungary had their account prohibited just after successfully entry the needed documents and you will passing the newest confirmation take a look at.

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